Careers

Application Specialist

Position Overview:

Department: Implementations. Full time role.

• Responsible for providing training and application functionality support for BDM applications during product implementations.  
• Works directly with the BDM Project Manager and BDM Clinical Specialist to ensure that implementations are completed on budget/on time with high customer satisfaction.  
• Responsible for providing support to the business through various activities such as future product design, customer support, testing and validation of software changes

Key Responsibilities/Essential Functions:

• Review RFP’s, Project Scope and Current State to ensure knowledge of customer requirements and expectations
• Work with BDM and Customer with defining Gap Analysis and Future State 
• Work with Clinical Specialist to establish training agendas based on project scope and future state workflows
• Ensure appropriate training material is available
• Provide training material to customer 
• Provide Onsite or Remote training sessions to customer as scheduled
• Provide follow-up Remote training sessions as needed
• Provide Subject Matter Expertise to customer as needed
• Provide assistance to customer with system Acceptance Testing
• Attend all relevant project meetings
• Assist support as needed to resolve support issues and complete software testing and validation
• Assist V&V with testing of application and with the testing and validation of software changes
• Ensure all issues are documented and maintain customer facing issues tracker
• Assist with Customer Relations as required to achieve customer satisfaction 
• Provide Customer Go-Live support (onsite or remote).
• Participate in discussions related to future system design as part of Design Group

Required Skills:

• Previous experience working with healthcare software systems
• Prior experience with use of a Clinical Information System and staff training 
• Experience with BDM products would be an asset
• French bilingualism would be a definite asset
• Previous experience working with other clinicians on a team to implement new healthcare systems and/or other process improvements
• Knowledgeable of the latest technologies relevant to the healthcare industry
• 5+ years experience in Healthcare industry
• Ability to work independently and utilize resources effectively
• Self-motivated – willingness to take initiative to identify improvement opportunities and take actions to improve
• Well defined organizational skills and decision making ability
• Team oriented with a customer satisfaction mindset
• Ability to interact professionally with clients
• Multi-task effectively and manage priorities within multiple projects
• Proficient with productivity software as well as communication and collaboration tools
• Ability to conduct all responsibilities from home office
• Ability to travel 25%.  May require local, national, and international travel.

Required Education:

• Successful completion of a recognized pharmacy technician program, OR
• Bachelor’s or master’s degree in pharmacy, nursing or doctor of medicine degree (MD)

Key Responsibilities:

• Identify, develop, and help secure new business opportunities in the healthcare software industry that align with our company’s goals, strengths, and culture.
• The individual is tasked to bring innovative solutions and ideas to the table to solve problems or seize opportunities.
• Maintain strong relationships with existing clients while prospecting new clients.
• Collaborate with our operations, sales, and marketing teams to enhance brand awareness and business growth.
• Prepare and present regular reports on business development activities and progress toward goals.

Junior Systems Administrator

Position Overview:

Department: IT and Information Security. Full time role

BDM Healthware is looking to hire an IT professional to work in our growing IT and Information Security team. You will report to the Manager of IT and Information Security. Some of the tasks involved in this role include the following:

Key Responsibilities:

• Assist staff with technical support issues
• Assist staff with software and hardware related issues
• Create and maintain users in Active Directory and Google Workspaces
• Perform administration, maintenance and configuration of Windows and RedHat Linux servers
• Perform workstation and server hardening, baselining and patching
• Troubleshoot hardware and software errors by running diagnostics and documenting problems/resolutions
• Perform regular backup operations and work with technical personnel during disaster recovery and failover operations
• Write and interpret configuration scripts environments to help improve the reliability and consistency of our software deployments
• Create tutorials, how-to videos, and other technical articles for internal and customer communities
• On call support as required
• Communicate effectively (written and verbal) with technical and non-technical personnel
• Document activities and maintain accurate records in ticket tracking system

Project Manager

Position Overview:

BDM Healthware Inc., a Saskatoon, SK based company, has an exciting career opening for a Project Manager. For over 50 years the team at BDM has been trusted by North America’s leading healthcare institutions, including hospitals, correctional facilities, long term care centers and pharmacies, to develop and implement innovative tools that enhance the delivery of patient care. By leveraging our award-winning healthcare technology and the close working relationships established with our install base, the BDM Healthware team continues to transform the way care is delivered in a rapidly changing healthcare environment.

The Project Manager will be responsible for managing software implementations for new and existing BDM customers. This person will be responsible for delivering projects on time and on budget overseeing all related activities. The Project Manager should be proficient at reacting quickly to changing priorities and goals and understand associated risks. Additional responsibilities may include project management support of internal R&D projects.

Responsibilities:

• Overall project management of projects from initiation through closure maintaining accurate project plans throughout to ensure on-schedule/on-budget projects
• As required provide project management skills for internal facing R&D projects
• Develop, execute and manage the detailed project work plan monitoring day to day activities of the project team
• Establish and maintain effective communications regarding project status and provide status reports to customers as well as internally
• Manage project budgets
• Actively monitor project risks and scope creep to identify potential gaps. Proactively work with both the customer and the BDM team to mitigate the risks by providing reasonable solutions where possible
• Provide effective issue resolution and conflict management skills
• Manage customer expectations to ensure the highest quality of service delivery

Essential Skills:

• Exceptional written, verbal and presentation communication skills
• Exceptional organizational skills
• Exceptional problem-solving skills
• Exceptional communication and interpersonal skills to maintain effective working relations with management, colleagues, and other strategic partners
• Ability to deal with confidential information
• Proficiency in Google Workspace as well as MS Office Suite 
• Outgoing and able to interact with many different people at many different levels
• Ability to multitask and prioritize work accordingly to meet stringent deadlines.
• Strong discipline and self-motivated to develop new strategies and ideas
• High energy and positive, winning attitude
• Willingness to travel anywhere within North America and potentially outside North America
• Willingness to work weekends or nights as required
• Experience working with customers
• Successful delivery of medium to large projects

Highly Considered Candidates Will Have:

• Project Management Certification
• 2+ years of demonstrated experience in implementation of project management methodologies from project scope development, planning, execution, monitoring, and tracking, as well as management of timeline and budget
• 3+ years of experience in a healthcare field (nursing or pharmacy preferred) with an understanding of workflows utilized in various healthcare environments
• Experience in implementation of healthcare software
• Bachelor’s Degree or equivalent experience
• French Bilingualism